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A parent holding a kid and looking at the laptop

Telemedicine 24/7/365

University of Ottawa staff and faculty members, retired staff, and dependents will have access to a suite of telemedicine services via Canada Life’s Consult+ mobile app and web portal. All of these individuals must be Canadian residents and physically located in the country to access telemedicine services

With Consult+, you’ll be able to:

  1. Speak with medical professionals 24/7 by chat, video or phone
  2. Get help for non-urgent health conditions
  3. Access prescriptions and refills for most medications
  4. Receive requisitions for lab tests and follow-up results, when medically required
  5. Use self-guided therapy tools for mild to moderate depression and anxietyDiscuter en tout temps avec une professionnelle ou un professionnel de la santé par clavardage, par vidéo ou par téléphone;

We invite you to create an account now so that it is ready when you need it.

The services will provide direct and speedy online access to general practitioners 24/7 without charge to the patient regardless of your province of residence. Wait times will be reduced to mere minutes without having to leave your home or office.

What you’ll need:

  • Your plan number: 181495
  • Your employee ID number
  • Your legal first and last names and date of birth 

For more information

If you need assistance creating your account, email [email protected].

For questions about the services, see the  and the .

Note: The above-mentioned telemedicine services are not emergency services. For any emergency, please use the appropriate services.